Cleaning
True Glow Cleaning
A residential and commercial cleaning company in Portland running its operations through a custom AI agent system.
True Glow uses AI agents to handle daily team coordination, client communication, payment tracking, and weekly operations. Every action is drafted by AI and approved by leadership. Nothing happens without a human in the loop.
Daily operations run on AI-drafted workflows
Zero dropped balls on scheduling, payments, or communication
Hours of admin work eliminated weekly
The Business
Where it all started.
True Glow Cleaning is a commercial and residential cleaning company in Portland, Oregon. Our founder Hannah built True Glow after spending over a decade leading client-facing operations in corporate tech. She brought that same systems-first approach to her cleaning company, and it set them apart.
What made True Glow different was their communication. That same insight is what inspired us to launch Lead Engine: to support fellow service businesses in creating simple, effective systems to communicate with clients, manage relationships, get more recurring work from the clients you already have, and build a stronger reputation with Google reviews.
The Challenge
Great communication was the advantage. Keeping it consistent was the challenge.
Our founder came into this business with the mindset of a systems operator. She knew from the beginning that strong, clear communication with great follow-up builds fast relationships and trust. For a service business, that's invaluable.
But as the owner of a local service company managing a team and juggling dozens of responsibilities, response time started to creep up. Follow-ups to request Google reviews from their happy clients went overlooked. The standard she set was getting harder to maintain without a system backing it up.
She wanted a simple, custom system for her business. She wasn't interested in overcomplicated, expensive CRM platforms. Just simple tools that would help her run the best experience she could for her clients around Portland.
The Solution
We built the system they needed.
We built a team of AI agents, each with a specific job.
A morning briefing agent reads the next day's schedule every night and drafts crew assignments, timing blocks, and site-specific reminders. A client communication agent drafts day-before confirmation texts for residential clients, intelligently skipping commercial accounts that don't need them. A payments agent pulls Stripe activity and drafts payment requests, flagging anything overdue, failed, or unusual. A weekly operations agent generates the upcoming schedule, payroll prep, time card calculations, and commercial rate adjustments.
Every agent posts its drafts to internal Slack channels for review. Leadership approves or edits, and the messages go out. The system runs the prep work. The team runs the business.
Quote Builder
Team Dashboard
The Results
The numbers tell the story.
Under 2 min
Average response time
Was 4+ hours
+35%
Recurring clean bookings
Within 60 days
+28%
Quote conversion rate
More quotes turning into jobs